Monro Casino Responsible Gaming
Monro Casino believes that gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Games of chance involve risk, and outcomes cannot be predicted or controlled.
Responsible gambling means making informed choices, setting personal boundaries and taking regular breaks. This page explains the measures available at Monro Casino and provides information to help players maintain control of their gambling activity.
Our Commitment to Responsible Gambling
Monro Casino is committed to promoting a safe, balanced and transparent gambling environment for eligible players in Canada. We provide information and practical account features intended to help players understand their activity and manage the amount of time and money they spend on the website.
Gambling should remain an optional leisure activity. It should never take priority over essential expenses, personal responsibilities, relationships, work or wellbeing. Players are encouraged to establish limits before playing and to respect those limits regardless of whether a session is going well or poorly.
Responsible gambling is a shared responsibility. Monro Casino provides tools and assistance, while each player must make careful decisions about whether gambling is suitable for them. No tool can remove risk entirely, so players should use these features alongside honest self-reflection.
Recognizing Problem Gambling
Problem gambling can develop gradually and may affect people in different ways. A player may be experiencing difficulty if gambling becomes a source of distress or begins to interfere with everyday life.
Possible warning signs include spending more time or money gambling than intended, chasing losses, borrowing money to continue playing, hiding gambling activity, neglecting work or family commitments, or feeling anxious, irritable or preoccupied when not gambling.
Other signs may include repeatedly trying to reduce gambling without success, using gambling to escape difficult emotions, increasing stakes to achieve the same excitement, or continuing despite financial, social or personal consequences. One warning sign may justify taking a break and reviewing your gambling habits.
If gambling no longer feels recreational, stop playing and seek support. Acting early can make it easier to regain control. Players should not attempt to recover losses by placing further bets, as this can increase financial and emotional harm.
Self-Assessment and Limits
Before gambling, consider whether you can afford the money and time involved. A personal review should include your income, essential expenses, existing financial commitments and the effect gambling may have on your daily routine. If you are uncertain, do not deposit or continue playing until you have considered the risks carefully.
Monro Casino encourages players to use the following controls and safeguards:
- Deposit limits: Set a maximum amount that can be deposited during a selected period. Choose an amount that remains affordable after essential living costs and financial obligations have been covered.
- Loss limits: Establish a maximum amount you are prepared to lose within a defined period. Treat this amount as a firm boundary and do not increase it in response to losses.
- Reality checks: Use reminders that show how long you have been playing and prompt you to review your activity before continuing.
- Cooling-off periods: Take a temporary break from gambling when you need distance from play, wish to reassess your habits or feel that gambling is becoming less manageable.
- Self-exclusion: Request a longer-term restriction that prevents access to gambling for the selected period. Self-exclusion should be considered when a temporary break is not sufficient.
Limits should be selected before play begins and should not be treated as targets. If a limit is reached, accept the boundary and wait until the relevant period has ended or the restriction has been completed. Players who feel unable to set or maintain limits should seek assistance.
Responsible Gaming Tools
The Monro Casino website provides responsible gambling features designed to help players monitor and control their use of the service. Availability, setting procedures and applicable waiting periods may depend on the specific feature and account circumstances.
- Account-based deposit controls to help manage how much money is added to a player account.
- Loss management options that support a predefined maximum level of gambling loss.
- Session and activity information, including reminders that encourage players to review time spent playing.
- Cooling-off options for players who want to suspend gambling for a short, defined period.
- Self-exclusion requests for players who need a more substantial restriction on access to gambling.
- Access to responsible gambling information so players can make informed decisions about continued participation.
Players should review their account settings regularly and use the most protective option that reflects their circumstances. If you have difficulty finding a feature or understanding how it works, contact Monro Casino support before continuing to gamble.
Support and Assistance
If gambling is becoming difficult to control, seek professional help as soon as possible. A qualified counsellor, healthcare professional or specialized gambling support service can help you understand the situation and consider appropriate next steps. Asking for help is a practical way to protect your wellbeing, finances and relationships.
For questions about account restrictions, self-exclusion or responsible gambling features at Monro Casino, contact [email protected]. Monro Casino can explain available account processes, but it does not replace independent professional advice or treatment.
The following independent Canadian resources may also be useful:
- Responsible Gambling Council (RGC) is an independent Canadian non-profit organization that provides safer gambling information and resources for finding local help.
- ConnexOntario is an Ontario service offering free and confidential support 24/7 at 1-866-531-2600. It provides information and referrals for people seeking help with gambling and related concerns in Ontario.
- Gambling Support BC is a British Columbia service offering free and confidential support. Its 24/7 Gambling Support Line is available at 1-888-795-6111.
These organisations are independent external resources and are not partners of, or services operated by, Monro Casino. Provincial gambling support services may vary depending on where a player lives in Canada. Players outside Ontario or British Columbia should seek a service available in their own province or territory.
Underage Gambling
Only individuals aged +18 or older may use the Monro Casino website. Underage gambling is prohibited. Age eligibility must be respected at all times, and Monro Casino may take steps to verify age and identity where appropriate.
Adults must not allow children or other underage individuals to access their account, payment methods or gambling devices. If you believe that an underage person has accessed an account, stop all activity and contact Monro Casino support promptly.
Parental Controls
Parents and guardians should take reasonable steps to prevent minors from accessing gambling websites and devices used for gambling. Keep account credentials, payment details and personal devices secure, and do not save passwords where a child or other unauthorized person can access them.
Device-level parental controls, content filters and age restrictions may provide an additional layer of protection. These settings are supplied by device manufacturers, operating systems or internet service providers, so their operation is outside the control of Monro Casino. They should be reviewed regularly and combined with supervision and clear household rules.
Never share login details with another person. If you suspect that an account has been used by someone under the permitted age, secure the account immediately and report the concern to Monro Casino.
Tips for Staying in Control
The following practices can help keep gambling within reasonable personal boundaries:
- Set a spending limit before each gambling session and never use money needed for rent, food, bills, debt payments or other essential costs.
- Set a time limit and take regular breaks rather than playing continuously.
- Keep gambling separate from daily financial planning by using only a clearly defined leisure budget.
- Do not chase losses or increase stakes in an attempt to recover money.
- Do not gamble when angry, distressed, tired, under the influence of alcohol or affected by medication that impairs judgment.
- Keep a record of deposits, withdrawals, wins, losses and time spent playing so that your activity remains visible.
- Balance gambling with work, family, social activities, exercise and other interests.
- Talk openly with someone you trust if gambling is causing worry, secrecy or conflict.
- Take a cooling-off period when you notice warning signs or feel unable to stop at the planned time.
- Use self-exclusion and seek professional support if limits and short breaks are not enough.
Changes to This Policy
Monro Casino may update this Responsible Gaming policy to reflect changes to its website, account tools, internal practices or the information provided to players. Any revised version will be made available through the website and will apply from the date it is published, unless a different effective date is stated.
Players should review this page periodically to remain informed about responsible gambling measures and available support. Continued use of the website after an update indicates that the player has had an opportunity to read the revised information. If you have questions about a change or need help applying a restriction, contact Monro Casino before gambling again.
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