Monro Casino Privacy Policy
This Privacy Policy explains how Monro Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our services, contact customer support, or otherwise interact with our platform. It is intended to help you understand our privacy practices and the choices available to you.
Monro Casino is intended for individuals aged 18 and over. By using the platform, you acknowledge that you have read this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website and related services.
Information We Collect
We collect information that is necessary to provide a secure, functional, and personalised casino experience. The information we receive may depend on how you use Monro Casino and the choices you make.
Information You Provide
When you register or use our services, we may collect information such as:
- Your name, date of birth, residential address, and country of residence.
- Contact details, including your email address and telephone number.
- Login credentials and account preferences.
- Payment and transaction details, including deposits, withdrawals, bonuses, and gaming activity.
- Information provided when you contact customer support or submit a request.
- Documents or other details required to confirm identity, age, account ownership, or eligibility to use particular services.
Information Collected Automatically
When you access our website, certain technical information may be collected automatically. This can include your IP address, browser type, device characteristics, operating system, language settings, referring website, pages viewed, access times, and interactions with website features. We may also collect information about errors, performance, and general usage patterns.
We do not seek to collect more personal information than is reasonably needed for the purposes described in this Policy. You should avoid sending sensitive information through channels that have not been specifically requested by Monro Casino.
How We Use Information
Monro Casino uses personal information for legitimate operational and customer service purposes, including:
- Creating and administering your player account.
- Processing deposits, withdrawals, payments, and other account transactions.
- Providing casino games, promotions, support, and related services.
- Confirming identity, age, account ownership, and eligibility.
- Detecting and preventing fraud, unauthorised access, misuse, and other potentially harmful activity.
- Maintaining accurate records of transactions and account activity.
- Communicating with you about your account, service updates, security matters, and support requests.
- Improving website functionality, content, navigation, and overall user experience.
- Monitoring technical performance and resolving operational problems.
- Complying with applicable obligations and responding to valid legal or official requests.
Where permitted, we may also use information to send marketing communications about games, offers, and services that may be relevant to you. You can opt out of promotional communications by following the unsubscribe instructions in the message or by contacting support through the available service channels. Service-related messages, such as account, security, or transaction notifications, may still be sent when necessary.
Cookies and Similar Technologies
Monro Casino may use cookies, pixels, local storage, and comparable technologies to operate the website and understand how it is used. These technologies are small data files or technical tools that can recognise a browser or device and support features such as account sessions, security controls, language preferences, and website performance.
Cookies may be used to:
- Keep you signed in during an active session.
- Remember selected settings and preferences.
- Measure traffic and analyse how visitors use the website.
- Identify technical issues and improve page performance.
- Help protect the platform against suspicious activity.
- Support relevant advertising or promotional reporting where applicable.
Your browser may allow you to block, delete, or restrict cookies. Some parts of the website may not operate correctly if essential cookies are disabled. Information collected through cookies may be combined with account or device information where necessary for the purposes described in this Policy.
Data Sharing
Monro Casino does not treat personal information as a product for general sale. We may share information with carefully selected recipients when this is needed to operate the platform, provide services, protect users, or meet applicable obligations.
Recipients may include payment processors, identity and verification providers, technology suppliers, hosting providers, customer support partners, fraud prevention services, analytics providers, professional advisers, and companies involved in maintaining or improving our systems. These providers are expected to handle information only for authorised purposes and according to appropriate instructions or contractual arrangements.
Information may also be disclosed when reasonably necessary to protect the rights, property, safety, or security of Monro Casino, our users, or others. This can include responding to lawful requests, investigating suspected fraud, enforcing our terms, or supporting a business reorganisation, merger, acquisition, or transfer of assets.
Data Security
We use administrative, technical, and organisational safeguards intended to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction. Measures may include access controls, authentication procedures, monitoring, secure communications, internal policies, and restrictions on employee or supplier access.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify Monro Casino promptly if you suspect that your account or login details have been compromised. We may take steps to verify your identity before discussing account information or completing certain requests.
Data Retention
We retain personal information for as long as it is reasonably required for the purposes described in this Policy. The retention period may depend on the type of information, the nature of our relationship with you, the need to provide services, the handling of disputes, security considerations, and any applicable recordkeeping obligations.
When information is no longer needed, we may delete it, anonymise it, or securely isolate it. Some information may remain in backups or records for a limited period while routine deletion processes are completed. Anonymised information that can no longer reasonably identify you may be retained for analysis, reporting, or service improvement.
Your Rights
Depending on your location and applicable privacy rules, you may have rights concerning the personal information Monro Casino holds about you. These may include the right to:
- Ask whether we hold personal information about you.
- Request access to information associated with your account.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion of information where there is no continuing reason for us to retain it.
- Object to or ask for limits on certain uses of your information.
- Withdraw consent where processing is based on consent.
- Request a copy of information in a suitable format where this right applies.
- Complain to an appropriate privacy authority or other competent body.
These rights may be subject to exceptions, verification requirements, and legitimate reasons for retaining or using information. We may ask for additional details to confirm your identity and protect your account before responding. If you make a request, we will review it and respond within a reasonable period under the applicable rules.
Third-Party Services
The Monro Casino website may contain links, integrations, payment options, communication tools, or other features operated by third parties. Those providers may collect information under their own privacy policies and terms. This Privacy Policy does not govern the practices of an external website or service that we do not control.
Before submitting personal or payment information to a third party, you should review its privacy information and confirm that you understand how your data will be handled. We may work with third-party providers to deliver essential functions, but their access should be limited to the information and activities needed for the services they perform.
International Transfers
Some service providers or business partners supporting Monro Casino may process information in a country other than Canada. As a result, personal information may be transferred, stored, or accessed outside the place where it was originally collected.
Where information is handled across borders, we seek to use reasonable safeguards and appropriate contractual or organisational measures. Privacy protections in another country may differ from those available in Canada. By using the platform, you acknowledge that international processing may occur where necessary to provide services, operate our systems, process transactions, or maintain security.
Policy Updates
Monro Casino may update this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The revised version will be made available on the website with an updated effective date where appropriate.
Changes will apply from the date they are posted unless a different date is stated. We encourage you to review this page periodically. If an update materially affects how we handle personal information, we may provide additional notice through the website, by email, or through another suitable communication method.
Contact Information
If you have a privacy question, want to exercise an available privacy right, or need help understanding how Monro Casino handles your information, please contact our support team at [email protected]. When making a privacy request, include enough information for us to understand the issue, but do not send unnecessary passwords, payment details, or other confidential information.
We may need to verify your identity before providing account information or acting on a request. Our team will review your enquiry and provide assistance or explain any additional steps that may be required.
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